SUMMARY

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team. The Temporary Key Carrier is responsible for the overall direction of store associates and coordination of store operations in the absence of the Store or Assistant Management staff. You will typically be utilized in this capacity to cover for vacation or illness.

Be steadfast in Great Lakes Ace Hardware’s Mission, Vision, and Core Values working to live the core values every day.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Greets all customers and assists in answering questions about merchandise and locating merchandising; uses The S.A.L.E.S. process to help customers find everything on their lists.

Completes all company and departmental paperwork accurately, including Price Change Bulletins, Operation Actions, Red Tags, and Bin Tags.

Receives, opens, and unpacks cartons or crates of merchandise, checking paperwork against items received when required, and replenishes stock when necessary.

Displays and maintains merchandise on end caps, shelves, counters or tables following company plan-o-gram, building displays when necessary to attract customers and promote sales within specified guidelines by your management team.

Maintains on-hand integrity through inventory adjustment reports including; cycle count, negative on-hand.

Follows the nightly maintenance checklist to ensure proper store recovery and cleanliness.

Maintains familiarity with new products and ad merchandise.

Has sound awareness of surroundings, customers, etc. and practices loss prevention techniques to minimize shoplifting losses.

Working knowledge of the tools available to operate the store; including, but not limited to: RF Gun, Back Office Procedures and the use of Store Opportunities.

Follows GLA policies and procedures for all transactions. Engages the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seeking participation from them.

Must be able to communicate effectively, and work with colleagues and customers effectively and professionally.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Assists with color matching and mixing paint

Assists and/or makes recommendations to customers in the service areas within the store including, but not limited to; chain, rope, key, and glass cutting, screen repair, and knife sharpening.

Operates cash register by scanning all merchandise, engaging the customer through suggestive selling, proper tendering of each transaction, and thanking the customer for shopping at GLA.

Adhere to all company policies.

Participates in periodic team meetings.

A continuous pattern of regular and prompt attendance is required along with the ability to work a flexible schedule including weekends.

RELATIONSHIPS

Communicates with all members of store management, store supervisors, store associates, and the Support Center personnel as necessary. Maintains outstanding customer satisfaction.

TECHNOLOGY

Use of computer, computer keyboard, mouse, RF Gun, Google Drive, AceNet, Epicor (point of sale system) and email.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Six months related experience and/or training preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and speak effectively with customers or associates of the organization. Ability to understand and respond to verbal instructions or questions.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

REASONING ABILITY

Ability to apply common sense and understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk; use hands to finger, handle, or feel objects, tools, or controls, talk and hear. The employee frequently is required to climb ladders and stand and reach with hands and arms. The associate is occasionally required to sit and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 40 pounds and frequently lift and/or move up to 50 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (Other duties may be assigned as needed):

Register Operations and Cash Control - Follow cash control measures per corporate guidelines with timely safe/register counting, banking and communication with Store Manager.

Inventory Control - Maintain accurate inventory through on-hand integrity, daily receiving, store opportunity communication, product flow, and adhering to corporate guidelines and deadlines.

Merchandising - Stock should be organized and merchandised appropriately to corporate guidelines with proper flagging and pricing. Rain checks provided and followed up on according to corporate guidelines.

Communication - Must have strong and effective oral and written communication skills. Have the ability to disseminate information in a professional manner, and cultivate change with all levels of the organization.

Store Appearance - Create and maintain a clean, safe and presentable shopping experience with a favorable impression to our customers, neighbors, and associates. Associate break rooms, restrooms, Helpful Hub, office and/or customer service counter MUST be cleaned and maintained at all times. Nightly recovery must be completed.

SUPERVISORY RESPONSIBILITIES

Oversees up to 20 associates in the store, in the absence of the Store or Assistant Management staff. Carries out oversight responsibilities in accordance with GLA's policies, procedures, and applicable laws. Responsibilities include training associates; assigning, and directing work; addressing complaints and resolving problems with the direction of the management team.